Let's have you run down the list of some common issues we have seen. 
 

1. Please make sure you are using the Google Chrome Browser. 
2. Make sure you are navigating to the correct URL: https://ategrity.esinsurancecloud.com/wbui/login.php
3. If you are using a password manager like the Chrome Vault, make sure it is not auto-filling an old password in for you. 
4. Try Clearing your browser's cache ( How to Clear the Chrome Browser's Cache).
5. Make sure your browser is up to date (How to Update Chrome Browser).
6. After doing all this and you are still unable to log in, Try resetting your password using forgot password (Reset / Forgot Password).